The app also takes security measures to prevent anyone from using your phone to unlock online accounts. The software adds itself as a layer of defense, preventing hackers from accessing accounts such as Facebook, Google, and others. If the error continues, contact VIP support to check the status of the credential in the VIP Cloud.VIP Access is entirely safe to use and can make your online presence more secure. Search for a different credential ID, or change your filter options and try again" OR : "Enter a Valid Credential ID" with a hard token - Enter the credential ID without spaces (for example, SYMC12345678). Your company help desk can assist with registering your credential or direct you to a company VIP self-registration portal. Registering a new or existing credential varies for each organization. How do I register my VIP Credential for the first time? Who can unlock it?Ĭontact your organization's help desk or VIP administrator to unlock a locked credential. (see also: Unable to copy or move Symantec VIP credential ID from one device to another) My credential is locked. The VIP app generates a new credential ID when it is installed or reinstalled. Can I move or copy my VIP credential ID to a new device or restore it after reinstalling the app?įor your protection, VIP credentials are device-specific and cannot be copied or moved to another device. If you don't have the ability to do this yourself through a company VIP self-service portal, your internal help desk or VIP administrator can change your assigned VIP credential. How do I remove or add a VIP credential to myself? Have your VIP jurisdiction hash and Site ID ready. If you are the VIP Administrator for your organization and need assistance, contact VIP Support. They can help help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password. Contact your organization's helpdesk or VIP administrator. If this information looks correct, there could be an issue with your company account, password, or VIP credential. If successful, check your username and password, then confirm you are using the same VIP credential from previous successful logins. I can't log in to my VPN (or other company resources) using my VIP credential. Some organizations may limit the number of credentials or types of credentials you can be assigned. Why can't I add a VIP token to my VIP account? Contact your organization's helpdesk to do this. If the test is successful but still fails while logging into your VPN or other resources, the token may be locked in your account or needs to be assigned to you. Wait for the next security code to generate before testing again. Enter the entire credential ID (no spaces) and security code as it appears in the app or on the token. How can I test VIP Credential ID or token functionality? For bulk orders, contact your authorized Broadcom reseller\partner. To purchase a hard token, visit the Symantec store on Amazon. To download onto a mobile device, download the VIP Access app from the Google Play Store (Android) or the Apple App Store (iOS/iPadOS) To download onto a computer, visit the Symantec VIP download page. Where can I download a VIP Credential ID or token? If we can make it better, click the thumbs-down icon. If the article is useful, click the thumbs-up icon at the bottom of the page. This FAQ is provided to help answer common VIP questions. If in doubt, contact your organization's helpdesk or security team. Play it safe: Never share passwords or security codes with anyone.Use the security code on your old device, or contact your helpdesk to delete the old credential and assign you the new. Did you get a new phone or laptop? A new credential ID will be generated on that device.Is your username or password correct? If your credential tests successfully, there could be an issue with your username or password.Test your VIP credential security code here.One-time password (OTP): VIP security codes, also referred to as the one-time password (OTP), are single-use only and should be used only once.Try these quick tips when unsuccessfully logging in to your application with your VIP credential ID. Always reach out to them for any VIP-related issues or questions. Your organization (or the organization you are accessing with your VIP credential) manages your Symantec VIP Credentials and other VIP policies. How do I register my VIP Credential for the first time?.Can I move or copy my VIP credential ID to a new device or restore it after reinstalling the app?.How do I remove or add a VIP credential to myself?.I can't log in to my VPN (or other company resources) using my VIP credential.Why can't I add the token to my VIP account?.How can I test VIP Credential ID or token functionality?.Where can I download a VIP Credential ID or token?.
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